Frequently Asked Questions
Everything you need to know about your Animal Station shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Animal Station Ltd accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials ethically sourced?
Yes, we are committed to sustainable fashion. We work exclusively with suppliers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to follow its journey.